Hospitality CRM

Manage bookings, guest profiles, and room availability seamlessly

Secure & isolated workspace Your own subdomain Ready to use immediately

Overview

The Hospitality CRM is designed for accommodation providers. Manage your rooms and availability, process bookings, build guest profiles with preferences and stay history, handle group reservations, and track revenue by room type and season. From a 5-room guest house to a 200-room hotel, this CRM keeps your hospitality business running efficiently.

Who is it for?

Hotels managing room availability, rates, and guest preferences
Guest houses coordinating bookings and personalised guest experiences
Lodges and resorts managing seasonal availability and group bookings
B&Bs tracking regular guests and special requests

Quick Facts

Best for: Hotels, guest houses, lodges, B&Bs, and hospitality businesses
Purchase model: Once-off payment
Workspace: Private, isolated per company
Users: Unlimited team members

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Features

Everything included in the Hospitality CRM

Room & Availability Management

Define your room types, capacities, amenities, and manage availability calendars. See at a glance which rooms are available.

Booking Management

Create, modify, and manage reservations. Track booking status — confirmed, checked in, checked out, cancelled — with full details.

Guest Profiles & Preferences

Build rich guest profiles with stay history, room preferences, dietary requirements, and special requests. Deliver personalised hospitality.

Rate Management

Set and manage room rates by season, day of week, or booking channel. Apply special rates for corporate clients or returning guests.

Group & Event Bookings

Handle group reservations, conferences, weddings, and events with multi-room bookings and special arrangements.

Housekeeping References

Track room status — clean, occupied, needs cleaning, maintenance required — and coordinate housekeeping schedules.

Communication & Feedback

Send booking confirmations, pre-arrival information, and post-stay feedback requests. Build relationships with guests.

Reports & Dashboards

Track occupancy rates, revenue per room, average stay length, seasonal trends, and guest demographics.

Why Choose Hospitality CRM?

Maximise Occupancy

Clear availability management and rate optimisation help you fill more rooms more often.

Guest Delight

Personalised service based on guest profiles and preferences creates memorable stays and repeat bookings.

Operational Efficiency

Coordinated bookings, housekeeping, and communications reduce confusion and improve service delivery.

Revenue Insight

Detailed reports show you revenue by room type, season, and channel so you can make better pricing decisions.

Real-World Use Cases

See how businesses like yours use the Hospitality CRM

A 50-room hotel managing daily bookings, rates, and housekeeping

A guest house coordinating 8 rooms with personalised guest experiences

A lodge managing seasonal availability and safari group bookings

A B&B tracking regular guests and their room preferences

Frequently Asked Questions

Ready for Hospitality CRM?

Get a proposal today. Your own private workspace, ready in minutes.

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